The support is quite good. Always responded quickly and my server ran perfect all if the time. I can not complain at all. Highly recommend and if I do stop hosting my own ark server, I would use them again next time.
Terrible service and non existant customer support, waiting 28 hours now after payment and still done have a server setup, order still pending stup. Goto their discord channel and read the horror storys some people are waiting 14 days for support. AVOID this company at all costs